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Software Developer with 5 years of experience in web applications
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Competencies
Utilized JavaScript extensively in developing dynamic web features and client-side scripting.
Built responsive UI components and maintained codebases leveraging React.
Developed server-side applications and REST APIs using Node.js and Express.
Managed SQL and NoSQL databases, optimized queries, and ensured data integrity.
Education
Summary
Software developer specializing in front-end and back-end web solutions with a focus on performance and user experience.
Key Achievements
- Led development of a customer portal used by over 10,000 users.
- Enhanced application performance, reducing load times by 30%.
- Collaborated with cross-functional teams to deliver project milestones on time.
Experience
Technical Support Representative
Answering general customer inquiries., Establishing trust and rapport with customers., Selling supplies or services to customers., Assisting with placing orders, processing, and returns., Inquiries about credit card accounts., Resolving problems related to billing and delivery issues., Providing details about products, or service information., Guiding clients through the sign-up process., Collecting feedback through surveys, reviews, or other methods., Updating customer information and records., Tracking interactions, records, interactions, issues, resolutions., Organizing documentation and determining next steps., Reporting: Analyzing customer data to identify patterns, trends., Staying up-to-date with product, services, and policies., Guiding customers to complete pressures or forms., Processing and evaluating and researching claims.
Tech Support Representative
Delivered remote support to troubleshoot., Assisting customers and employees with technical problems., Assistance in password problems, software, and hardware., Monitored storage arrays and ensured optimal performance.