Aldi - Data Analyst with 5+ years of expertise in market research and analytics

Applied statistical techniques and tools to interpret complex datasets for strategic decision-making.

Performed detailed market analysis to identify trends and customer preferences.

Managed multiple research projects from inception to delivery, coordinating teams and timelines.

Created comprehensive reports and dashboards using tools like Tableau and Power BI.

Coordinated appointment scheduling, including patient recalls, cancellations, and rescheduling, ensuring that schedules remained organized and efficient., Communicated with patients as bilingual to ensure a clear understanding of appointment details in spanish or english, minimizing no-shows and last-minute cancellations., Maintained accurate records and utilized Excel for scheduling records, helping the team manage a high volume of appointments with minimal errors., Supported administrative functions by preparing detailed reports on appointment flow, patient feedback

Communicated with customers via phone, email, and chat to address inquiries, resolve issues, and provide information about products/services., Maintained a professional and positive demeanor in all customer interactions, ensuring a high level of customer satisfaction., Entered customer interaction details in the system to track requests, document problems and record solutions offered., Demonstrated strong problem-solving skills to address a variety of customer issues and escalations.

Offered assistance in troubleshooting network connectivity problems, ensuring prompt and effective problem resolution., Interacted with customers via phone, email, and chat to understand and troubleshoot technical issues., Maintained a customer-focused approach, ensuring a positive customer experience throughout the support process., Documented support activities, including troubleshooting steps and solutions, to build a comprehensive knowledge base.