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Customer Service Specialist with diverse experience in client relations and backoffice support
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Competencies
Provided bilingual customer support, resolving issues and developing strategies at Iqor.
Assisted team leaders and supported team operations through task management and support.
Managed internal tools, apps, and database mapping to ensure data accuracy and system functionality.
Engaged in sales and promotion of equine products, developing sales strategies and reporting.
Prepared reports and analyses for departmental decision-making at Equine Store SurEquinos.
Education
Languages
Summary
Experienced in customer service, team support, and database management across diverse roles.
Key Achievements
- Developed and executed resolution strategies improving customer satisfaction at Iqor
- Created comprehensive knowledgebases and step-by-step guides for customer service teams
- Managed multiple internal tools and databases, supporting team operations and updates
Experience
Customer Relations Specialist
Customer service as the ultimate resolution department., Bilingual Agent., Development and execution of resolution strategies and exceptions., Team support and assistance in various tasks for the team leader., Management of internal tools and apps., Creation of a knowledgebase and design of step-by-step guides for customer service., Mapping of databases for their corresponding update.
Backoffice assistance
Management of internal tools and apps.
Sales
Sale and promotion of equine goods at the physical point of sale and through social networks., Elaboration of sales strategies., Preparing reports and analysis for other departments of the company., Management of Excel.