Experienced analyst with a strong background in KYC/KYCC, regulatory compliance, process improvement, and team leadership within financial services. Proven ability to develop SOPs, manage audits, and train teams, ensuring operational excellence and regulatory adherence.
Conducted customer verification reviews and compliance assessments, ensuring regulatory adherence.
Managed and performed audits, reinstatement workflows, and maintained process alignment with regulatory standards.
Created official documentation, procedures, and training materials for international process migration and operational support.
Performed data validation, analysis, and generated performance reports used by leadership for decision-making.
Western Union
Lead analyst for North America and Canada recertification processes including agents and major retail networks., Manage reinstatement workflows and ensure regulatory alignment., Create official documentation, waivers, and end-to-end procedures for audit readiness., Develop SOPs and training...
Western Union
Conducted compliance reviews of customer transactions under government sanction protocols., Delivered daily, weekly, and monthly performance reports., Maintained high accuracy in identity verification and case handling., Selected as top performer and backup trainer.
Concentrix
Supported U.S. insurance and technology accounts., Acted as floor support and trainer for new hires., Supervised sales and outreach campaigns., Managed administrative tasks including payroll coordination, invoicing, and HR support., Led QA initiatives and reporting for profiling and discovery...
Sykes
General Studies
Executive & Technical English
Secretary Degree
Discover other professionals with similar experience
Provided cross-team training, onboarding, and communication to optimize operational functions.
