Laura - Business Analyst with 3+ years in project coordination and process improvement

Experience in coordinating project activities, managing timelines, and supporting documentation processes.

Handled customer inquiries, claims, and disputes with effective communication and accurate record-keeping.

Maintained detailed project and customer records, generating reports and ensuring compliance.

Acted as liaison between teams and clients, facilitating clear communication and issue resolution.

Proficient with Microsoft Office, CRM systems, and internal portals for data monitoring and reporting.

Supported daily project workflows by tracking timelines, deliverables, and case progress to ensure on-time completion., Coordinated with cross-functional teams and external stakeholders to facilitate documentation review, completeness, and approvals., Maintained accurate project documentation,...

Handled high-volume customer interactions while ensuring accurate documentation and compliance with internal procedures., Supported customers with billing inquiries, claims-related issues, service disputes, and payment arrangements., Logged and tracked cases in internal systems, ensuring complete...