Alejandra - Customer Service & Export Management professional with 8+ years in logistics and client relations

Guatemala City, Guatemala, Guatemalaen

Supervised export activities and maintained KPI goals at Consolidados.

Ensured compliance with ISO 9001:2015 and BASC standards while managing export operations.

Published on CazVid

Summary

Dedicated professional with over 8 years in customer relations, export management, and logistics coordination. Skilled in leading teams, ensuring compliance, and managing complex shipments.

Key Achievements

Managed import/export shipments and client communications at Chiquita Logistics Services.

Skills

LeadershipAvanzado

Applied leadership principles to supervise teams and manage customer relations.

Customer ServiceAvanzado

Handled customer retention and managed client requirements in logistics environments.

Export & Import OperationsIntermedio

Managed export/import shipments, billing, and compliance with shipping standards.

Quality & Compliance StandardsIntermedio

Ensured adherence to ISO 9001:2015, BASC certifications, and company KPIs.

Communication & Client ManagementAvanzado

Experience

Customer service agent

Telus International

Nov 2021 - Currently

Customer retention, Sales

Export Manager

Consolidados

Jun 2011 - Aug 2019

Supervised my team's export activities., Verification and accomplishment of my team's goals and KPI's., Ensure compliance with the goals established in the company's annual plan., Arrange strategic businesses with suppliers to benefit the company's...

Customer service agent

Chiquita Logistics Services

Mar 2005 - Jun 2011

Manage export and import shipments of the USA ports I was in charge of, following all client's requirements., Follow up with clients to return empty containers to Chiquita's yard., In charge of the electric power report generated by the refrigerated containers in the yard and bill...