This is my profileContact via CazVidAlejandra
Customer Service & Export Management professional with 8+ years in logistics and client relations
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Competencies
Applied leadership principles to supervise teams and manage customer relations.
Handled customer retention and managed client requirements in logistics environments.
Managed export/import shipments, billing, and compliance with shipping standards.
Ensured adherence to ISO 9001:2015, BASC certifications, and company KPIs.
Maintained ongoing contact with clients and international freight forward agents.
Education
Languages
Summary
Dedicated professional with over 8 years in customer relations, export management, and logistics coordination. Skilled in leading teams, ensuring compliance, and managing complex shipments.
Key Achievements
- Supervised export activities and maintained KPI goals at Consolidados.
- Ensured compliance with ISO 9001:2015 and BASC standards while managing export operations.
- Managed import/export shipments and client communications at Chiquita Logistics Services.
Experience
Customer service agent
Customer retention, Sales
Export Manager
Supervised my team's export activities., Verification and accomplishment of my team's goals and KPI's., Ensure compliance with the goals established in the company's annual plan., Arrange strategic businesses with suppliers to benefit the company's...
Customer service agent
Manage export and import shipments of the USA ports I was in charge of, following all client's requirements., Follow up with clients to return empty containers to Chiquita's yard., In charge of the electric power report generated by the refrigerated containers in the yard and bill...