Demonstrated experience with Medical interpretation (English–Spanish).
Demonstrated experience with Real-time video and audio interpreting.
Demonstrated experience with HIPAA compliance.
Demonstrated experience with Customer service and call handling.
Konnect CX
Provided real-time video interpretation between Spanish-speaking patients and English-speaking healthcare providers., Ensured accurate, culturally appropriate communication during medical appointments, procedures, and consultations., Maintained confidentiality and adhered strictly to HIPAA regulations., Adapted to both consecutive and simultaneous interpretation formats.
Interpretia
Interpreted real-time verbal communication between English and Spanish speakers across medical, legal, 911, and administrative settings., Assisted clients during sensitive appointments, ensuring accurate interpretation of technical and complex terminology., Delivered high-quality interpretation with cultural awareness and professionalism.
Teleperformance
Processed insurance claims by collecting documentation and assessing eligibility., Communicated claim statuses and resolutions clearly to clients., Investigated and resolved claim disputes, escalating when necessary., Worked cross-functionally with legal, underwriting, and customer service teams.
Performing Arts
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Demonstrated experience with Conflict resolution.
Teleperformance
Provided support for healthcare members of UnitedHealthcare., Assisted with portal navigation, registration, password recovery, and tool usage., Handled high volumes of inbound/outbound calls, resolving inquiries and improving user experience., Maintained up-to-date knowledge of insurance plans and procedures.
