This is my profileContact via CazVidAlejandro
Interpreter with 3+ years in bilingual communication and customer service
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Competencies
Performed interpretation duties for phone communication, ensuring accurate cross-language exchange.
Provided Spanish-English interpretation in professional settings, supporting bilingual communication.
Delivered customer service with a focus on clarity, responsibility, and response effectiveness.
Utilized MS Office applications for documentation and communication in professional settings.
Operated AVAYA call center software to manage calls effectively during interpretation sessions.
Education
Languages
Summary
Experienced English-Spanish interpreter with a strong background in customer service and training. Skilled in cross-language communication, role progression within interpretation and customer support environments, and proficient in relevant technical tools.
Key Achievements
- Progressed from Phone Interpreter to Supervisor Assistant and Interpretation Trainer at ALORICA, gaining diverse role experience.
- Completed phone interpreting and customer service training, including mock calls, at New World Translations.
- Applied interpretation skills in English-Spanish and Spanish-English for various customer-facing roles.
Experience
Interpreter – English-Spanish/Spanish-English
Phone Interpreter – English-Spanish/Spanish-English, Supervisor Assistant, Interpretation Trainer
Phone Interpreting Practices and Customer Service
Phone Interpreting and Customer Service Practices with mock-calls as part of the course to become an English/Spanish phone interpreter.