This is my profileContact via CazVidAlejandro
Customer Service and Help Desk Analyst with cross-functional support skills
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Customer SupportIntermediate
Resolved customer inquiries and provided technical support across different roles.
Technical SkillsIntermediate
Performed preventive and predictive maintenance, and managed software installations.
Communication SkillsIntermediate
Engaged with customers via chat and phone, ensuring clear and effective communication.
Office AutomationBeginner
Managed office automation tools as part of support tasks.
Education
Academic Bachelor
Colegio Feyser Gordillo
Completed 2013
Languages
EnglishBasic
Summary
Experienced in providing multi-channel customer service, technical support, and maintenance tasks in corporate environments.
Key Achievements
- Progressed through multiple customer support roles across various companies
- Handled diverse technical tasks including software installation and maintenance
- Provided customer care via chat and call support channels in dynamic environments
Experience
Customer Service Representative
Optum Global Solutions Colombia S.A.S
01/11/2023 - 04/04/2024
Help Desk Analyst Lvl 1
Sonda de Colombia
2020
Chat Customer Service
Teleperformance
26/09/2016 - 04/07/2017
Chat Representative
Claro CGO
15/08/2019 - 27/01/2021
Help Desk Analyst
Carvajal
15/11/2018 - 12/07/2019
Travel Advisor Agent
Sonda de Colombia
25/10/2021 - 12/07/2022
Skills
Customer SupportTechnical SkillsCommunication SkillsOffice Automation
Published on CazVid - Jul 3, 2025