Experienced in customer experience optimization, team supervision, and account management across telecom and customer support sectors. Skilled in enhancing service quality and team performance.
Oversaw performance in customer experience and account management roles, focusing on service quality.
Led teams in customer service and tech support environments, improving team efficiency and morale.
Managed technical support operations as part of customer service responsibilities.
Handled account relationships in mobile services and customer support contexts to maintain client satisfaction.
Teleperformance
Performance in customer experience, Account management, Supervision
24/7.ai
Performance as customer service representative, Team leader / supervisor, Tech support management
OTD Americas
Performance as Mobile Services Warm Seller, Account management
High School Degree
English Certification
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