This is my profileContact via CazVidAlejandro
Customer Service & Logistics Professional with 5+ years of diverse experience
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Competencies
Led operational activities across logistics, customer support, and project management domains.
Provided comprehensive support to clients in insurance, telecom, and logistics sectors.
Oversaw fleet scheduling, route planning, and cost negotiations for transportation companies.
Negotiated rates and coordinated with clients and teams, fostering effective collaborations.
Supervised project timelines, budgets, and documentation, ensuring smooth operations.
Education
Languages
Summary
Experienced in customer support, logistics, and project coordination across diverse industries. Skilled in operational management, negotiation, and bilingual communication.
Key Achievements
- Managed customer support and policy review at 5ive Insurance, ensuring quick issue resolution.
- Coordinated logistics and fleet operations for CIC Logistics, supporting over 10 trucks with timely deliveries.
- Streamlined operational and technical support processes for clients at Alorica, enhancing service efficiency.
Experience
Costumer service & Account Verification
Provided exceptional customer support for vehicle insurance claims and inquiries., Resolved customer issues in the less amount of time possible, Maintained a deep understanding of policy coverage and compliance standards., Review every policy application for acceptance and risk of coverage
Fleet Administrator & Dispatcher
Coordinated logistics for a trucking fleet, ensuring timely deliveries and compliance for more than 10 trucks on the road., Provided 24/7 operational support, handling emergencies and on the go challenges to complete the delivery., Negotiate with brokers to get better rates and optimized routes for truck owners and drivers to reduce costs
Costumer Service Rep
Assisting business clients with service setups, troubleshooting, and account management., Improved operational efficiency by providing clear communication and solutions for complex issues on real time to customers and technical dealerships., Collaborated with technical teams to schedule service calls, troubleshooting and complete installation and activation of equipment in hotels, lodging and institutions.
Project Supervisor and Administrator
Monitor project expenses and ensure alignment with allocated budgets., Maintain accurate employee records and advances including quality control on the job site., Monitor project timelines and coordinate project deliveries., Schedule and coordinate meetings, including preparing agendas with clients and subcontractors.