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Customer Support and Negotiation Specialist with 5+ years in client services
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Competencies
Provided comprehensive support through multiple channels including chat, email, and social media to ensure customer satisfaction.
Negotiated debt settlements with creditors, facilitating favorable terms for clients and ensuring official documentation was uploaded and finalized.
Resolved technical issues for customers on social media platforms and through customer inquiry channels, ensuring smooth user experiences.
Applied problem-solving skills across diverse situations, including debt resolution and customer service interactions.
Managed social media customer service interactions for Sprint, addressing complaints and technical issues in real-time.
Education
Languages
Summary
Dedicated professional with extensive experience in debt settlement negotiation, customer service management, and social media support. Skilled in problem-solving and building positive client relationships.
Key Achievements
- Negotiated creditor agreements, securing lower payments and structured plans for clients at National Debt Relief.
- Managed customer inquiries efficiently via email and chat, enhancing customer satisfaction and experience.
- Handled real-time social media customer service for Sprint, resolving technical issues and complaints promptly.
Experience
Debt settlement Negotiator
Negotiated with creditors on behalf of clients in financial hardship., Secured lower, one-time payments or structured installment plans, facilitating debt resolution and alleviating financial burdens for my clients., Assured and uploaded official settlement letters to the system to finalize and...
Email/Chat Support Agent
Managed customer inquiries through chat and email., Answered questions about event schedules, seating arrangements, ticket delivery, and pricing., Handled pre-sale and post-sale questions, ensuring customers have a smooth and informed buying experience.
Social Media Support Agent
Handled customer service in real-time by answering questions, resolving technical problems, and addressing complaints on social media platforms.