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Alejandro
Customer Service & Psychotherapy Professional with 3+ years experience
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Competencies
Provided support and assistance to customers across insurance, retail, and healthcare sectors.
Delivered psychotherapy, organized mental health workshops, and coordinated mental health awareness events.
Led recruitment, talent acquisition, and HR operations for private security and logistics companies.
Collected and analyzed clinical data, administered psychological tests, and supported research studies.
Coordinated workshops, congresses, and conferences related to addiction prevention and mental health.
Education
Languages
Summary
Experienced in customer support, healthcare assistance, psychotherapy, and human resources, with a focus on supporting diverse populations and improving service quality.
Key Achievements
- Assisted Medicare and Wellcare members with insurance inquiries, claims review, and appeals.
- Coordinated mental health workshops and awareness events for high-risk populations and vulnerable groups.
- Managed recruitment, talent acquisition, and HR processes in different organizations.
Experience
Member Advocate Representative
Help the members of medicare and wellcare health insurances, on all their inquiries and needings about their medical insurance., Assist callers on reaching clinics, medical office, pharmacies, hospitals, providers, etc, in order for them to lend services for the member’s, review claims, make appeals, etc.
Costumer Service Agent
Provide help and assistance to the company's customers who call to verify purchase information, dispute prices, request refunds, make adjustments, and other similar tasks related to dealing with customers in the United States and Canada.
Psychotherapist
Give psychotherapy to various groups of people, working in team and providing mental health awareness in the industry with the other psychotherapists of the group, also helping in the organizations of congress and seminars with the participation of another recognized psychoanalists, from other countries and cities.
Human Resources manager
Coordinator of the human resources area in San Luis Potosi division of Protectio buro de seguridad pricada y logística., Recruitment and talent adquisitions.
Psychotherapist
Coordinate events and conferences related to prevention of addictions within high risk populations., Lead on promotion of mental health workshops between young people and single mothers in vulnerable areas., Psychotherapy services, psychological counseling, follow-up and file management.
Internship
Creating and scheduling workshops aimed to the development of didactic skills of the patients., Clinical historic data of patients., Counselor of interns and patients.
Recruitment and Selection
Recruiting and talent adquisition, conducting interviews, psychometric and psychologic tests, integrating employees into the company.
Internship
Collecting, emptying and analyzing data, applying psychological tests, conducting workshops for the study community.