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Technical Support Specialist with 6+ years of diverse industry experience
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Competencies
Provided high-quality support, demonstrating strong communication and problem-solving skills.
Resolved technical issues related to telecommunications and high-end products through various platforms.
Conducted investigations, managed police databases, and executed police tasks in homicide cases.
Handled customer inquiries, resolved payment issues, and facilitated on-site service appointments.
Developed teamwork skills across roles, coordinating with technical teams, clients, and law enforcement.
Education
Languages
Summary
Experienced technical support specialist with extensive background in customer service, investigation, and client support across multiple industries including telecommunications, education, and law enforcement.
Key Achievements
- Provided technical support across multiple platforms at CLEAR SOURCE and TELEPERFORMANCE.
- Supported educational platform functionality and academic service delivery at FOUNDEVER.
- Investigated complex homicide cases and managed police database at ORGANISMO DE INVESTIGACIÓN JUDICIAL.
Experience
Technical support representative
Provide technical support for high-end products., Guide the customer through problem-solving processes., Perform analysis, information search and problem-solving processes through different platforms, among others.
Back Office Agent
Responsible for providing support to an academic platform for the company Curriculum Associates, developing multiple tasks to achieve the correct academic service.
Investigador 1
Investigate and solve homicide cases., Execute different police and investigation tasks., Platforms management and police database.
Collection agent
Resolve payment issues between the company and debtors., Perform duties like negotiation payouts., Review receipts and clarify doubts for the client.
Technical support representative
Provide technical support to company clients., Resolve issues related to telephone, internet and television services., Guide the customer through problem-solving processes., Coordinate appointments with technicians to resolve breakdowns on site.
Cashier
Provide excellent customer service., Carry out collection processes, service payments, returns and product promotion., Develop teamwork.