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Alejandro
AI Data Annotation Analyst at Telus Digital
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Competencies
Expert in analyzing data to identify insights and support decision-making processes.
Skilled in ensuring data and processes meet high quality standards for AI and customer service.
Proven ability to resolve customer issues effectively while maintaining high satisfaction.
Capable of improving workflows and operational efficiency through strategic initiatives.
Bilingual communication skills facilitating effective collaboration with diverse clients and teams.
Education
Languages
Summary
Dedicated professional with expertise in data annotation, customer service, and process improvement. Known for exceeding KPIs, maintaining high quality standards, and supporting team success in dynamic environments.
Key Achievements
- Maintained high accuracy standards in AI data annotation, supporting effective model training.
- Exceeded KPI targets by 10-15%, contributing to team performance and client satisfaction.
- Supported process improvements and mentoring initiatives, enhancing team efficiency.
- Resolved customer issues promptly, maintaining high satisfaction levels across multiple roles.
Experience
AI Data Annotation Analyst (Trilingual)
Perform data annotation and quality assurance for AI model development. Support AI model training and evaluation processes. Ensure high accuracy and attention to detail in all deliverables. Maintain compliance with internal processes and quality standards
Customer Experience Analyst (Managed Services) (Trilingual)
Consistently exceeded KPI targets and performance benchmarks by 10-15%. Supported product operations and process improvements. Contributed to special projects, including mentoring and team support initiatives. Rapidly adapted to new systems, tools, and workflows
Customer Service Representative (Trilingual)
Resolved customer cases efficiently while maintaining high satisfaction standards. Consistently exceeded KPI targets. Communicated effectively with Canadian and U.S.-based clients
Customer Service Representative
Delivered customer support across service and retail inquiries. Managed customer interactions, problem resolution, and case follow-ups. Provided temporary floor support to assist team operations