This is my profileContact via CazVidAlejandro
Customer Service & Technical Support Specialist with 5+ years of diverse experience
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Competencies
Delivered frontline customer support across multiple industries, ensuring resolution and customer satisfaction.
Assisted customers with internet, cable, and phone troubleshooting, often resolving complex technical issues.
Supported banking clients with online services, investments, and fraud prevention, ensuring secure transactions.
Engaged customers as a sales representative, promoting products and building relationships.
Education
Languages
Summary
Experienced customer care agent skilled in technical support, financial services, and sales, with a proven ability to adapt and excel in diverse environments.
Key Achievements
- Provided technical support for internet, cable, and phone services at Convergys Inc., resolving a wide range of customer issues.
- Handled financial and banking inquiries, including online banking support and fraud prevention, at Concentrix Inc.
- Transitioned from roles in sales to technical and financial support, demonstrating adaptability and skill diversification.
Experience
Customer care and tech support agent
Internet cable and phone technical support
Customer care front line representative
Sales representative
Financial advisor and collections agent
Customer service agent and banker
Support on financial and bank services, Advisory on money market investments, Online banking support, Digital forensics and fraud prevention