Accomplished bilingual professional with extensive experience in medical billing, operations support, and client coordination. Skilled in streamlining workflows, managing teams, and ensuring regulatory compliance, with a proven ability to handle complex processes efficiently.
Prepared and submitted claims, verified insurance eligibility, and managed denials and appeals using various platform tools.
Implemented operational workflows, ensured compliance with standards like SOC 2 and ISO 27001, and trained staff on procedures.
Effectively communicated with clients, insurance companies, and team members in both languages to resolve issues and support team coordination.
Utilized EMR, CRM, Chartsquad, and other tools for data entry, record management, and workflow optimization.
Rollback Ally Inc.
Prepare and submit medical claims and billing data to insurance companies using AmexOne, Availity, Optum Financial, and Optum Express., Verify patient insurance eligibility, referrals, and coverage; review patient information for accuracy and completeness., Code procedures using ICD-10 and apply...
Rollback Ally Inc.
Implemented operational processes and managed documentation to align with SOC 2, ISO 27001, and PCI DSS standards., Coordinated with IT and Customer Success teams to streamline workflows, reducing processing times by 25%., Supported data protection by reviewing vendor reports (e.g., Microsoft...
Rollback Ally Inc.
Managed 120+ daily calls and in-person interactions in Hollywood, Hialeah, and West Palm Beach, ensuring professional patient experiences., Executed appointment scheduling, insurance verification, and copayment collection with 100% accuracy using EMR systems., Updated patient records securely,...
Bachelor of Laws (LL.B.)
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