This is my profileContact via CazVidAlejandro
Customer Service and Administrative Professional with 10+ years of diverse experience
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Competencies
Delivered bilingual customer assistance in healthcare and utility industries, resolving inquiries and building rapport.
Handled strategic planning, resource administration, payments, and project monitoring for businesses and organizations.
Supervised teams at toll plazas, discotheques, and other operational settings, managing over 80 staff members.
Taught English at multiple school levels, including primary and secondary education.
Promoted and managed events at hospitality venues such as hotels and discotheques.
Education
Languages
Summary
Experienced professional specializing in bilingual customer support, team supervision, and strategic operations management with a proven record across healthcare, utilities, education, and hospitality sectors.
Key Achievements
- Provided bilingual support across healthcare and utilities sectors, assisting in user registration, health record management, and account troubleshooting.
- Managed strategic planning and resource administration for multiple businesses, including new ventures and operational resources.
- Led and supervised teams across various roles, including toll plaza operations with over 80 personnel and information control for a tourism department.
Experience
Bilingual Customer Service Agent
Providing customers with assistance with app from a chain of hospitals in the US, Helping them to register new users, dependents and relatives, Obtaining medical records, appointments, lab results and everything related to their health and treatment.
Bilingual Customer Service Agent
Providing customers with assistance related to their electric and natural gas accounts, Handling sales and renovations for new and old customers, Taking care of complaints and building rapport with the customers.
Owner
English Teacher / Prefect/Supervisor
Teaching English in 6th and 4th grade of primary school and 1st, 2nd and 3rd grades of secondary school.
Administrative Manager
Responsible for everything related to the strategic planning of new businesses, Administration of resources, payments to suppliers, collection and monitoring of projects.
English Teacher
Profesor de Inglés
Profesor de Inglés
Sales Advisor
Gerente Administrativo
Responsible for everything related to the strategic planning of new businesses, Administration of resources, payments to suppliers, collection, relationship with external accountants for tax presentation, payroll and project monitoring.