This is my profileContact via CazVidAlejandro
Customer Service Specialist at PENTAFON with 4+ years in telecommunications and client support
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Competencies
Skilled in delivering bilingual support, resolving issues efficiently, and ensuring customer satisfaction.
Experienced in installing, troubleshooting, and repairing telecommunications and cable services.
Proficient in supervising teams, managing inventories, and optimizing operational workflows.
Experienced in parcel collection, distribution, and maintaining high standards of customer service.
Led teams in plumbing, retail, and service environments, ensuring project completion and compliance.
Education
Languages
Summary
Dedicated bilingual professional with extensive experience in customer support, technical installation, and team supervision across telecom, retail, and service industries. Proven ability to enhance customer satisfaction and streamline operations.
Key Achievements
- Consistently provided high-quality bilingual customer support, enhancing customer satisfaction in the US market.
- Streamlined service processes at PENTAFON and TELEPERFORMANCE, reducing resolution times and improving client experience.
- Led installation projects at IZZI TELECOMUNICACIONES, ensuring timely and efficient setup of internet, telephone, and cable TV services.
- Managed inventory, cash reconciliation, and personnel supervision in retail and food service environments, optimizing operational efficiency.
- Supervised and coordinated plumbing and drainage installations, ensuring compliance with health and safety standards.
Experience
BILINGUAL CUSTOMER SERVICE AGENT
PROVIDING INFORMATION AND SUPPORT TO CUSTOMERS IN THE UNITED STATES ABOUT THEIR PURCHASES, PAYMENT AND COMMISSIONS. THROUGH ENAGIC.COM
BILINGUAL CUSTOMER SERVICE AGENT
PROVIDING INFORMATION AND SUPPORT TO CUSTOMERS IN THE UNITED STATES ABOUT THEIR ACCOUNTS, STORE PURCHASES AND CREDIT CARDS THROUGH KOHLS CAMPAIGN AND CAPITAL ONE BANK.
DELIVERY DRIVER WITH OWN VEHICLE
PARCEL COLLECTION AND DISTRIBUTION FOR MERCADO LIBRE WHILE PROVIDING EXCEPTIONAL CUSTOMER SERVICE ON HIGH-STÁNDAR SERVICE
INSTALLATION TECHNICIAN
INSTALLATION, TROUBLESHOOT AND REPAIR OF INTERNET, TELEPHONE AND CABLE TV SERVICES.
MEGARED SUPPORT TECHNICIAN
SUPPORT DIFFERENT SERVICES SUCH AS TELEPHONE, INTERNET, CABLE AS WELL AS FACILITIES AND SUPERVISION OF THE SAME.
CREW LEADER
IN CHARGE OF PLANNING AND INSTALLATION OF PLUMBING AND DRAINAGE SYSTEMS FOR RESIDENTIAL AND COMMERCIAL FACILITIES, AS WELL AS RECONCILIATION OF WORK ORDERS AND COORDINATED WITH HEALTH DEPARTMENTS FOR INSPECTIONS AND AUDITS
UNIT MANAGER
IN CHARGE OF DEPOSITS, CASH CUTS, COUNTS, ORDERS, INVENTORIES, DEALING WITH SUPPLIERS, EMPLOYEE ASSISTANCE, AUDITS, RECEPTION AND STORAGE OF PRODUCTS (FIFS).
OPERATIONAL SUPERVISOR
SUPERVISION AND SUPPORT TO HOSTESSES AND DEMONSTRATORS OF THE DIFFERENT BRANDS TO WHICH THE SERVICE WAS PROVIDED, AS WELL AS CHECKING ORDERS, ASSORTMENT OF MERCHANDISE, INVENTORIES AND SALES OF THE SAME BRANDS.