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Alejandro
Customer Service Specialist at Grupo Santillana S.A.
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Competencies
Expert in managing customer interactions to enhance satisfaction and loyalty.
Skilled in providing technical assistance for educational platforms and software.
Proficient in analyzing data using tools like Power BI for informed decision-making.
Highly skilled in Microsoft Office Suite, enhancing productivity and report generation.
Knowledgeable in electronic invoicing processes and compliance with regulations.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service and educational technology, committed to enhancing user experiences and operational efficiency.
Key Achievements
- Enhanced customer satisfaction through effective handling of internal and external inquiries.
- Streamlined order review processes, reducing billing errors significantly.
- Developed user accounts on educational platforms, improving access for users.
- Provided comprehensive support to commercial teams, boosting productivity and efficiency.
- Successfully managed ticketing system using JIRA, ensuring timely resolution of issues.
Experience
Especialista de Servicio al Cliente y Tecnología Educativa
Atención de clientes internos y externos. Revisión de pedidos para facturación. Creación de tickets en mesa de ayuda. Creación de usuarios en plataformas educativas. Soporte al área comercial y asignacion de codigos. Apoyo en formación a nuevos usuarios y capacitación a personal temporal sobre uso de plataformas.
Asistente de Gerencia y Back Office Comercial / Cajero
Atención de clientes, agentes de ventas y gerencias. Manejo de caja, generación de reportes. Facturación y soporte de aplicaciones comerciales
Ejecutivo de Crédito Comercial e Hipotecario
Venta de créditos fiduciarios e hipotecarios (Banco Popular). Generación de expedientes y atención al cliente. Visitas a empresas para promoción de productos financieros