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Alejandro
Customer Service Manager
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Competencies
Demonstrated experience with Customer Success & Service Management.
Demonstrated experience with Process Optimization.
Demonstrated experience with CRM Systems (HubSpot, Salesforce).
Demonstrated experience with Data Analysis & Reporting (Excel, Power BI).
Demonstrated experience with Digital Transformation / Automation.
Education
Languages
Summary
Customer Service Manager open to new opportunities
Experience
Customer Service Manager
Implemented a new scheduling program that improved operational efficiency by 20%.. Led digital transformation initiatives, migrating client data to OneDrive accessible via QR code.. Managed and trained customer service teams to improve response times and service quality.. Developed data-driven performance reports to track KPIs and optimize workflow.
Customer Service Representative
Provided technical and billing support for English- and Spanish-speaking clients.. Achieved consistent high customer satisfaction ratings through proactive issue resolution.
Insurance Sales Representative
Sold life and property insurance policies both door-to-door and over the phone.. Consistently exceeded monthly sales targets by focusing on client needs and relationship building.