Experienced in building dynamic and responsive web applications with a focus on performance and user experience.
Used extensively in front-end and back-end development to build dynamic web interfaces and server logic.
Applied in developing responsive user interfaces for various web applications.
Used for server-side programming to create scalable web services.
Managed databases, wrote queries, and optimized data storage for applications.
Café Jardín, Museo Bellas Artes de Caracas
Soma Café C.A, Trasnocho Cultural, C.C Paseo Las Mercedes
Freelance
Banesco Banco Universal
Handling the corporate email for the executive segment of Banesco International., Translated corporate culture content for the United States branch of the company.
Banesco Banco Universal
Designed and created up trainings for the company's executives based on the competencies model created by Executive HHRR department., Conducted surveys of corporate climate and culture.
High school Diploma
Literature undergraduate
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Participated in sprint planning, daily stand-ups, and iterative development processes.
Banesco Banco Universal
Managed the PR project Banescopedia under the PR Vice Presidency with a team of three Analysts., Managed the site's development and content and guaranteed that the project would be finished on time.
Teleperformance
Received calls to resolve customers inquiries and also retain them if they wanted to cancel the service.
Teleperformance
Took escalated calls, did callbacks to unsatisfied customers and helped keeping VOC metric on target.
Teleperformance
Trained New hires, implementing agenda changes and product updates., Responsible for Nesting reports for operations and training leadership.
Sutherland Global
Trained New Hire the implementation of the LOB for the healthcare insurance company Humana., Responsible for the Nesting period, reporting to the operations and training leadership NPS, ACW and adherence scores.
Sutherland Global
Trained the Tier 2 Medicare Enrollment Calls for the Agents that achieved being promoted to the Tier 2 calls., Responsible for the Nesting period, reporting to the operations and training leadership NPS, ACW and adherence scores.
Sutherland Global
Trained the Tier 3 Medicare Claims and Dual Eligible calls for the agents that were promoted to the Tier 3 calls., Responsible for the Nesting period, reporting to the operations and training leadership NPS, ACW and adherence scores.
Sutherland Global
Trained the Tier 4 Medicare Supplement and IPA calls., Responsible for the Nesting period, reporting to the operations and training leadership NPS, ACW and adherence scores.
IntouchCX
Successfully graduated 11 waves, with great feedback from Operations and from the trainees., Managed numerous administrative tasks to satisfy needs from management and our client., Developed strategies to improve key KPIs, and how to implement in the training process.
Teleperformance
Due to the great performance during my AT&T MSS training period, I was selected to participate in the AT&T EBB implementation onsite.
Sutherland Global
I was selected to take the first Wave or Batch of agents, working hand on hand with the Client and the operation leadership of the LOB., First Tier 2 Medicare Enrollment Calls Trainer., First Tier 3 Medicare Claims and Dual Eligible Calls Trainer. The NPS goal was 60% and my team achieved 74%. After that, I was in charge of training the trainers on Tier 3 and supervising that their classes were successful., First and only Tier 4 Medicare Supplement and IPA Calls Trainer.
IntouchCX
Successfully graduated 11 waves, with great feedback from Operations and from the trainees., Developed strategies to improve key KPIs, and how to implement in the training process.
