This is my profileContact via CazVidAlejandro
Customer Service professional with 5 years in travel and tech industries
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Competencies
Provided comprehensive support and assistance to customers in travel and technical support roles.
Resolved technical inquiries efficiently, demonstrating strong problem-solving skills in a dynamic environment.
Operated and managed sales platforms like Amadeus for airline and hotel tickets, ensuring smooth transactions.
Effectively communicated with customers and team members to meet service needs and improve processes.
Education
Languages
Summary
Experienced in travel booking, customer support, and technical assistance with demonstrated skill in system management and client relations.
Key Achievements
- Developed and maintained an online booking system at Funnytrip Bolivia to facilitate customer reservations.
- Managed customer inquiries and provided expert technical support at Goodwrx, ensuring customer satisfaction.
- Operated multiple sales platforms for airline and hotel tickets, including Amadeus, improving sales processes.
Experience
Travel Agency Agent
Assisted customers with flight and hotel bookings, travel insurance, and other travel-related services., Coordinated travel arrangements, ensuring that all details and requirements were met., Developed and maintained an online booking system to facilitate customer reservations., Management of several sales platforms for both airline and hotel tickets such as Amadeus.
Customer Service - Technical Support
In the role of Customer Service - Technical Support at Goodwrx, responsibilities involve providing expert assistance to customers regarding technical issues. This position requires a blend of problem-solving skills and effective communication to resolve inquiries efficiently. Focus is placed on ensuring customer satisfaction through thorough support and follow-up. The ability to adapt to new challenges and learn quickly is essential in this dynamic environment., Successfully managed customer inquiries, ensuring timely resolution of technical problems., Utilised strong interpersonal skills to build rapport with customers and understand their needs., Demonstrated adaptability by learning new software and systems rapidly to assist clients effectively., Contributed to team success by sharing insights and strategies for improving customer service.
Cashier
Greeted customers in a friendly and professional manner, Operated cash register, credit card machine, and other electronic equipment accurately and efficiently