Demonstrated experience with English.
Demonstrated experience with Spanish.
Demonstrated experience with Office Skills.
Call Center Services International (Foursight Capital)
Audit calls and contracts for all lines of business, including soft collections, hard collections and originations., Make observations for coaching's to ensure the company was meeting legal compliance., Cautiously and carefully review new contracts for auto loans along with their corresponding documents to avoid contracting errors., Comply with metric requirements; send weekly and monthly reports to management.
Call Center Services International (Westlake Direct)
Make outbound calls to clients who are eligible to refinance and pitch them our offer in attempt to gain more customers., Follow up with all potential clients and gather all required information and documents to ensure their applications were approved., Ensure a positive customer experience and provide simple and quick resolutions for their financial needs., Work under pressure to guarantee I was exceeding my monthly goals, which in return did not put my position at risk, as well as guaranteed a higher bonus payout.
Language Line Solutions (Human Quality)
Live interpretation for a wide variety of lines of businesses., Interpretation for banks, hospitals, customer service, insurance companies, legal aid and courtrooms, among others., Constant training to expand bilingual vocabulary to assist with interpretation during delicate scenarios like legal statements and medical terminology.
Certificate (Diploma)
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AT&T Grupo Servicios y Soporte
Handle AT&T U.S customers for wireless, tv, phone and internet., Handle escalated customer who threaten to cancel their services., Apply special promotion, prices and solve the customer’s issues at all cost to avoid cancellations., 100% English position and main focus is to provide the best customer experience.
Servicios de Distribucion Inix
Billing and invoices to clients in the state of Morelos and Guerrero., Credit liberation for clients and adjustments for product prices., Filing paperwork and bank receipts., Deposit checks at the bank., Administrative paperwork, inventories and truck mileage.
