Alessandro - Data Analyst with 5 years of experience in Financial Services

Demonstrated advanced skills in analyzing complex datasets to derive actionable insights.

Designed queries and managed database systems for efficient data retrieval.

Utilized Excel for data manipulation, visualization, and reporting tasks.

Utilized tools like Tableau and Power BI to develop interactive dashboards and reports.

Handled inbound calls from customers reporting unauthorized transactions, undelivered products, or fraudulent activity, delivering empathetic and efficient support., Investigated and documented fraud claims by gathering essential details, completing comprehensive complaint forms, and escalating cases as needed., Maintained high customer satisfaction by addressing concerns with professionalism, accuracy, and a solutions-focused approach., Collaborated with internal teams to flag recurring fraud patterns and improve prevention measures.

Consulted customers on telecom services (TV, internet, and phone plans), analyzing their needs to recommend tailored solutions, increasing satisfaction and sales conversions., Upsold and upgraded existing customers by identifying opportunities for higher-tier plans or additional services, boosting average order value., Record-Breaking Sales Performance: Generated $800 in a single day by strategically matching customers with high-value telecom packages, demonstrating exceptional consultative selling skills., Top Performer in Upselling: Secured 4 telephone plan sales in one day, earning a performance-based bonus and ranking among the top sales reps for daily conversions.