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Educator with 5+ years in Chemistry and E-Learning
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Competencies
Develops curriculum and instructional activities for chemistry courses.
Handles customer inquiries, retention efforts, and manages sensitive client data effectively.
Provides interpretation for medical calls, therapy, and governmental communications accurately and swiftly.
Schedules meetings, manages emails, and oversees product listings and customer questions.
Utilizes Moodle and cloud services for educational and operational purposes.
Education
Languages
Summary
Dedicated educator and versatile professional with over 5 years of experience in chemistry instruction, medical interpretation, virtual assistance, and customer retention. Skilled in leveraging technology for education and client engagement.
Key Achievements
- Designed and delivered advanced international chemistry courses at Universidad de El Salvador.
- Implemented technology tools like Microsoft Office to enhance student learning and grading efficiency.
- Managed diverse roles including medical interpretation, customer retention, and virtual assistance, demonstrating versatility.
Experience
Instructor
Create and implement lesson plans based on advanced international chemistry topics, Attend workshops and classes to further some professional skills, Provide optimal instruction and academic support to students, Implement different technologies as Microsoft Excel, Word and Powerpoint for a better...
Virtual assistant
Sorting, responding, and flagging important emails, Scheduling meetings and appointments, sending reminders and managing conflicts, Managing product listings, processing orders, handling customer questions
OPI / VRI Medical Interpreter
Interpretation of medical calls, therapy sessions, government institutions and pharmaceutical, Render spoken messages accurately, quickly, and clearly
OPI / VRI Medical Interpreter
Interpretation of medical calls, therapy sessions, government institutions and pharmaceutical, Render spoken messages accurately, quickly, and clearly
Retention Specialist
Customer service, retention, and handling of sensitive customer data, Detect signs of cancellation or dissatisfaction and take preventive action, Offer personalized solutions to prevent customer churn (discounts, upgrades, benefits), Apply objection handling techniques, Meet key metrics (response...