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Alex
Customer Support Specialist with 13+ years in client service and product support
Video resume
Remote Call Center
I have 13 years of experience in customer support spanning across inbound,outbound,sale, and training coupled with a great knowledge of product design
Contact
Accra, Greater Accra, Ghana
Open to remote
Available on CazVid
Competencies
Customer SupportExpert
Handled inbound and outbound customer interactions, ensuring customer satisfaction and problem resolution.
Training & CounselingAdvanced
Provided training and counseling to support team members to improve service quality.
Product KnowledgeAdvanced
Leveraged product design knowledge to assist customers effectively and support product-related queries.
Quality AssuranceIntermediate
Participated in quality assurance processes to maintain high standards in customer interactions.
Summary
Experienced customer care agent with over 13 years in diverse support roles including counseling, training, and quality assurance, seeking remote opportunities.
Key Achievements
- Gained extensive experience across inbound, outbound, and back office customer support operations
- Developed expertise in counseling and training within customer service roles
- Contributed to quality assurance and product knowledge enhancement in support teams
Skills
Customer SupportTraining & CounselingProduct KnowledgeQuality Assurance
Published on CazVid - May 17, 2026