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Alex
Customer Support Specialist with 13+ years in client service and product support
Video resume
Remote Call Center
I have 13 years of experience in customer support spanning across inbound,outbound,sale, and training coupled with a great knowledge of product design
Contacto
Accra, Greater Accra, Ghana
Abierto a remoto
Disponible en CazVid
Competencias
Customer SupportExpert
Handled inbound and outbound customer interactions, ensuring customer satisfaction and problem resolution.
Training & CounselingAdvanced
Provided training and counseling to support team members to improve service quality.
Product KnowledgeAdvanced
Leveraged product design knowledge to assist customers effectively and support product-related queries.
Quality AssuranceIntermediate
Participated in quality assurance processes to maintain high standards in customer interactions.
Resumen
Experienced customer care agent with over 13 years in diverse support roles including counseling, training, and quality assurance, seeking remote opportunities.
Logros Clave
- Gained extensive experience across inbound, outbound, and back office customer support operations
- Developed expertise in counseling and training within customer service roles
- Contributed to quality assurance and product knowledge enhancement in support teams
Habilidades
Customer SupportTraining & CounselingProduct KnowledgeQuality Assurance
Publicado en CazVid - 17 may 2026