Experienced customer care agent with over 13 years in diverse support roles including counseling, training, and quality assurance, seeking remote opportunities.
Handled inbound and outbound customer interactions, ensuring customer satisfaction and problem resolution.
Provided training and counseling to support team members to improve service quality.
Leveraged product design knowledge to assist customers effectively and support product-related queries.
Participated in quality assurance processes to maintain high standards in customer interactions.
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