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Alex
Customer Service & Team Leadership with 20+ years in BPO
Video resume
Remote work
I have over 20 years of BPO industry experience looking for new opportunities.
Contact
Ciudad de México, Ciudad de México, México
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Applied active listening and problem-solving skills to meet customer needs.
Team LeadershipAdvanced
Led teams in fast-paced environments, coordinating efforts to achieve project goals.
CommunicationExpert
Effectively communicates with customers and team members to facilitate understanding.
Training & RecruitmentIntermediate
Designed and delivered training sessions and participated in recruitment activities.
Summary
Customer service professional with over 20 years of experience in the BPO industry, skilled in communication, team management, and training.
Key Achievements
- Progressed from agent to team lead, acquiring diverse roles such as trainer and recruiter
- Developed strong communication and active listening skills to enhance customer interactions
- Accumulated over two decades of experience in the BPO industry, emphasizing customer satisfaction
Skills
Customer ServiceTeam LeadershipCommunicationTraining & Recruitment
Published on CazVid - Jul 3, 2025