Experienced QA engineer with a diverse background in software testing, development, and customer service, adept at leading teams, managing projects, and ensuring product quality across multiple industries.
Performed test planning, case creation, and cross-browser testing to ensure software quality.
Developed user interfaces and backend logic for software systems in various projects.
Handled customer inquiries, account management, and credit services across multiple roles.
Applied SCRUM, Jira, and Testlink methodologies for managing projects and testing workflows.
Iguana Surf Camp
Educating people about the proper ways on how to surf and maintain their safety while surfing., Display a high level of communication by establishing conversation with customers and making them feel comfortable while being in the surf shop/camp., After service, have the customers had a very good...
Client Services Inc (Call Center)
Handle customer questions about things like opening accounts, helping with loan applications and credit cards., Work with customer account information and account changes., Educate customers about self-service options such as online banking., Explain banking products and services to customers over...
Smarter Select Inc.
SQA Team Lead, making sure all tasks are done effectively and based on the client requirements and reporting directly to product owner and CEO of the company what the approaches were as well as we always meet deadlines with an added value software quality product., To write and describe possible...
Diploma
Diploma(Technician)
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Led teams and communicated effectively with stakeholders in various roles.
4Geeks
To write and describe possible test scenarios when implementing new functionalities in the software system., Create Test Cases from client's requirements, Test current products and identifying deficiencies
Área de Conservación Guanacaste. Parque Nacional Santa Rosa.
I was in charge of developing the UI and part of the back-end logic of the system SIREVI-(Check-in and Check-out registrations for the national park) for the administrative department., Meet with the project manager and discuss the best ways to approach implementing different modules of the...
Avantica Technologies
I was hired at this office to manage test plans, test different projects and create test cases through test link web applications., I was part of daily and weekly meetings with the development team to review requirements.
Witch’s Rock Surf Camp
Worked with a large team, constant contact with foreign tourists where I had to display excellent level of customer service skills and communication., I was responsible for the safety of people of all ages and children.
