Alex - Customer Service Specialist with 5+ years in financial and tech support

Cali, Valle del Cauca Department, Colombiaen

Handled 70+ customer interactions daily, ensuring quality and compliance at TaskUs.

Supported banking clients with account and transaction inquiries, maintaining regulatory adherence.

Published on CazVid

Summary

Dedicated customer service specialist with over 5 years supporting banking, digital platforms, and diverse client needs. Skilled in conflict resolution, technical troubleshooting, and bilingual support, with a proven ability to maintain high satisfaction levels and ensure compliance.

Key Achievements

Provided bilingual support, improving communication for Latin American clients and drivers.

Skills

Customer Service & CommunicationExpert

Utilized conflict resolution, active listening, and CRM platforms to enhance customer engagement and satisfaction.

Financial Support & TransactionsAdvanced

Supported banking transactions, mobile app troubleshooting, and compliance adherence across multiple roles.

Technical SupportIntermediate

Provided troubleshooting guidance for mobile banking applications and digital platforms, improving user experience.

Bilingual CommunicationAdvanced

Facilitated communication between English-speaking clients and Latin American delivery drivers, ensuring smooth operations.

Languages

Experience

Customer Service Representative

TaskUs

December 2021 - September 2022

Handled 70+ daily customer interactions while consistently maintaining quality and compliance standards., Provided customer support for banking service campaigns, assisting clients with account balances, transaction inquiries, and general account services., Processed financial transactions...

Customer Service Representative

Intouch CX

September 2022 - December 2024

Maintained high customer satisfaction and quality compliance standards while managing high volume service interactions., Assisted customers during vehicle purchasing processes by resolving inquiries related to documentation, delivery timelines, and post-purchase procedures., Provided bilingual...

Customer Service Representative

Foundever

January 2020 - December 2021

Supported customers using a digital banking platform designed for payroll deposits and financial transactions by providing accurate information regarding balances, transaction history, and payment processes., Guided customers in the use of mobile banking applications, improving user accessibility...