Experienced Customer Service Rep with 12 years in client support and relationship management, based in Panama City.
Handled customer inquiries and issues, turning negative interactions into positive outcomes.
Provided empathetic support to customers, fostering positive relationships and trust.
Communicated effectively with clients and team members to resolve issues and support business goals.
Built and maintained strong relationships with reseller clients to ensure ongoing satisfaction.
Converted negative situations into positive outcomes through proactive and empathetic solutions.