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Competencies
Demonstrated experience with CRM.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Hubspot.
Demonstrated experience with Zoho.
Demonstrated experience with Quickbooks.
Education
Languages
Experience
Credit & Collection Analyst
Evaluate customer creditworthiness and set credit limits., Monitor accounts receivable and follow up to ensure timely payments., Negotiate payment terms with clients and establish payment plans., Generate financial reports on account status and cash flow., Collaborate with other departments (sales, finance, customer service) to resolve disputes and update account information.
Inside Sales Representative
Answering questions about the company's products or services., Processing orders and transactions., Resolving issues and troubleshooting technical problems., Delivering information about the company's offerings., Providing proactive customer outreach., Handling customer complaints.
Quickbooks Bookkeeper
Post and process journal entries to ensure that all business transactions are recorded., Update accounts receivable and issue invoices., Update accounts payable and make reconciliations., Prepare and submit weekly and monthly reports.
Inside Sales & Tech Support Expert
Responsible for selling an In-Home warranty service and other product offerings to customers on every call., Compliance with metrics in problem resolution, customer satisfaction and SP100., Maintain exceptional customer service while providing remote support for customers inquiries about lost or damaged devices.
Sales & Support Representative
Provided customer service and technical support to over 60 customers daily., Compliance with metrics in problem resolution, customer satisfaction and SP100., Applied soft skills in managing difficult situations and effective problem solving.