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Customer Service & Digital Marketing professional with 4+ years of experience
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Competencies
Provided bilingual customer support, managing high call volumes with a focus on quality and problem resolution.
Designed graphics and content for social media and digital marketing campaigns to enhance online presence.
Managed company Facebook page, creating posts and advertising material aligned with marketing objectives.
Utilized CRM systems and internal tools for case management, resource organization, and workflow optimization.
Education
Languages
Summary
Experienced bilingual customer support professional and digital marketing designer with a proven track record in client service, content creation, and social media management. Skilled at enhancing customer satisfaction and brand visibility.
Key Achievements
- Provided bilingual customer support to US clients, managing high call volumes efficiently.
- Designed graphic content and managed social media campaigns for a digital marketing firm.
- Utilized CRM systems and internal tools to ensure high-quality service and efficient workflow.
Experience
Customer Service Agent
Provided bilingual customer support to clients in the United States., Managed a high volume of inbound calls daily., Utilized CRM systems and internal tools for case management., Worked under pressure while maintaining high standards of quality and service.
Junior Digital Marketing Designer
Designed graphic content for social media and digital campaigns., Created banners, posts, and advertising materials aligned with brand guidelines., Assisted in developing visual concepts and marketing campaigns., Organized digital resources and optimized workflow processes., Created and managed...