This is my profileContact via CazVid
Alexander
Customer Service Specialist with 3+ years in hospitality & call centers
Video resume
Contact
Competencies
Delivered customer care and problem-solving support via phone, chat, and in-person interactions.
Provided troubleshooting and technical assistance for customer inquiries related to products and services.
Managed hotel reservations and guest check-in/check-out processes with efficiency and professionalism.
Assisted guests with baggage hosting and city information in hospitality settings.
Promoted and sold products/services to customers, supporting revenue and customer engagement.
Education
Languages
Summary
Experienced call center and hotel front desk agent with a strong focus on customer satisfaction, problem-solving, and support. Skilled in handling inquiries, troubleshooting, reservations, and guest services across diverse settings.
Key Achievements
- Handled customer inquiries, complaints, and support requests across multiple call centers, ensuring timely resolution.
- Provided knowledgeable responses and technical support for diverse product and service questions in a high-volume environment.
- Managed reservations, guest check-ins, and customer complaints at hotel front desk, enhancing guest experience.
Experience
Call Center Agent-Customer Service
Handling incoming customer inquiries, complaints, and support requests, Addressed incoming and outgoing customer inquiries and offered productive solutions that increased customer satisfaction, Provided knowledgeable response to customer questions regarding products, order placement, shipping,...
Call Center Agent-Customer Service
Handling inbound and follow up calls related to health, saving, and retirement or other human resource related issues, Respond to customer inquiries via phone, email, and chat, Troubleshoot customer issues and provide technical support, Respond to customer inquiries regarding online merchandise,...
(RTO) Customer Service
Addressed incoming and outgoing customer inquiries and offered productive solutions that increased customer satisfaction, Contact customers who have made inquiries or have concerns related to their account, purchase experience, or product use, Responsible for responding to inquiries,...
Front Desk Agent, Reservations
Manage online, phone and in-person room reservations, Welcome guests, check them in, distribute room keys and explain the hotel's amenities, Take payment from customers, Respond to guests' issues and complaints in a friendly, timely manner
Bellman
Hosting Service, Information about the city, Baggage Handling
Bellman
Hosting Service, Information about the city, Baggage Handling