Alexandra

Drafted investigative reports for active cases, Assisted in planning meetings and handling confidential personal matters, Managed data collection and documentation

Online Page Manager

Handled digital marketing and promotional content, Managed sales, inventory, and order delivery, Provided customer support through online platforms

Legal Assistant

Managed mortgage loan documentation and client communications, Created promotional materials, Contacted potential clients to promote legal services

Collections Specialist

Specializing in vehicle loans and leasing contracts

Dialer Team

Operated within an auto-dialer system to contact clients via rotating phone numbers

Manual Team – Collector

Promoted to manual collections, Managed a dedicated list of accounts monthly, Created payment plans and programs to reduce delinquency

Manual SFS Collector

Focused on high-credit accounts, Provided customer assistance and resolution strategies to reduce debt balances

Handled severely delinquent accounts, Sent pre-repossession notices via mail and email, Assisted customers in avoiding repossession when possible by offering payment solutions