Experienced in managing educational activities, creating visual content, and supporting customer needs across various industries.
Collaborated effectively with colleagues and clients across multiple roles and industries.
Utilized Adobe Illustrator, Photoshop, InDesign, and Corel Draw for designing publications, corporate formats, and social media content.
Handled customer inquiries, technical troubleshooting, and application management for major clients such as Verizon and Walmart.
Applied problem-solving and assertive communication skills in customer service and educational settings.
Santa Teresita School
Fifth grade management, Management of time, lesson plans and school events
PLM Colombia S.A.
Design of printed publications for the health field, Text reviewing and style editing
Hot Box Ltda.
Design of corporate formats, Massive mailing advertising and social media management, Design of machine handbooks, Text reviewing and style editing, Customer service
Ttec Cx Solutions Colombia
Customer service for Verizon, Basic technical support, Billing explanations, Crossed sales, Management of applications on Citrix environment
Bachelor's degree
Technologist
Secondary studies
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Prepared reports and contributed to classroom and work documentation processes.
Intouch Cx
Basic technical support for Walmart Spark Delivery drivers registered on the app, Management of applications based in Oracle and Citrix environment
