This is my profileContact via CazVidAlexandra
Multidisciplinary Professional with diverse experience in education, design & customer service
Contact
Competencies
Collaborated effectively with colleagues and clients across multiple roles and industries.
Utilized Adobe Illustrator, Photoshop, InDesign, and Corel Draw for designing publications, corporate formats, and social media content.
Handled customer inquiries, technical troubleshooting, and application management for major clients such as Verizon and Walmart.
Applied problem-solving and assertive communication skills in customer service and educational settings.
Prepared reports and contributed to classroom and work documentation processes.
Education
Languages
Summary
Experienced in managing educational activities, creating visual content, and supporting customer needs across various industries.
Key Achievements
- Managed fifth-grade classroom and coordinated school activities at Santa Teresita School
- Designed printed health publications and edited content as Editorial Designer at PLM Colombia S.A.
- Provided customer support and managed technical applications for Verizon and Walmart drivers at Ttec Cx Solutions and Intouch Cx
Experience
Kindergarten and primary school English teacher
Fifth grade management, Management of time, lesson plans and school events
Editorial designer
Design of printed publications for the health field, Text reviewing and style editing
Graphic and editorial designer
Design of corporate formats, Massive mailing advertising and social media management, Design of machine handbooks, Text reviewing and style editing, Customer service
Customer Service Representative
Customer service for Verizon, Basic technical support, Billing explanations, Crossed sales, Management of applications on Citrix environment
Technical assistant Tier 1
Basic technical support for Walmart Spark Delivery drivers registered on the app, Management of applications based in Oracle and Citrix environment