This is my profileContact via CazVidAlexandra
Customer Service and Casino Operations Professional with 8+ years of experience
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Competencies
Handled customer inquiries, complaints, and satisfaction reviews across hospitality and cruise industries.
Performed dice dealing and adapted to fast-paced casino environment on cruise ships.
Led customer service teams, ensuring high standards and resolving complex issues.
Provided hospitality to restaurant clients, maintaining service standards.
Education
Languages
Summary
Experienced professional with a strong background in customer service, casino operations, and hospitality management. Proven ability to adapt to dynamic environments and lead service teams to high standards.
Key Achievements
- Maintained perfect customer service review scores at Norwegian Cruise Line Holdings
- Progressed from customer service representative to manager at ICETECH S.A.C.
- Adapted quickly to fast-paced casino environment and fostered positive customer interactions
Experience
Casino Croupier / Dice Dealer
Maintained a perfect score in customer service reviews, Adapted quickly to the fast paced environment of a Casino at sea, Fostered a positive atmosphere at work and was actively sought by customers for my personality, Interpreted calls for customers of different cultures
Customer Service Manager
Climbed the ranks from representative to manager of Customer Services, Learned the skills to solve complaints and questions about the products
Restaurant Hostess
Provided hospitality to our clients and ensured the standards of the establishment were always met