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Alexis
Customer Service & Dispatch Specialist with 10+ years of experience
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Competencies
Provided customer support, retention, and client relationship management in various roles.
Coordinated technician dispatch, scheduling appointments, and managing routing for multiple companies.
Led QA audits, team coaching, and report analysis to ensure quality and performance standards.
Founded and scaled a retail business, managing product expansion and store growth.
Regularly engaged in client follow-ups via SMS, email, and calls to optimize retention and scheduling.
Education
Summary
Experienced in customer support, dispatching, team leadership, and business administration with a strong focus on client retention and operational efficiency.
Key Achievements
- Managed customer retention and appointment scheduling across multiple roles.
- Led quality assurance and performance reporting for satellite internet installations.
- Founded and expanded a retail business, increasing product offerings and store size.
Experience
Patient Concierge Specialist
Contact leads that filled an application online to schedule for skin improvement treatments with a $25 deposit., Follow up through sms constantly to get as many appointments as possible.
Senior Loyalty Specialist
Call customers who are looking to cancel and retain them, Follow up on customers who were looking to cancel through email and do retention labor.
Outbound agent
Call incoming facebook leads, Schedule roof appointments, Schedule daycare tours
Virtual Assistant
Answering customer calls, Making outbound calls to schedule annual cleaning, happy calls., Closing estimates, Creating routes, Dispatching techs.
Virtual Assistant
Answering Pro’s calls., Scheduling appointments, Following up with missed calls., Dispatching technicians., Providing amazing customer service.
Customer service rep and Tech Support rep
Answering calls., Dispatching Service calls, Dispatching Installs, Billing, Network watch, Activating services, Scheduling installs.
Virtual Assistant
Answering Pro’s calls., Scheduling appointments, Following up with missed calls., Dispatching technicians., Providing amazing customer service.
Customer Success Manager
Coaching the company’s customers on how to use the app they purchased to its fullest potential., Scheduled follow up coaching sessions with the Pros., Strategize with the team on how to make our coaching skills better.
Client care management, Team lead, QA Auditor
Auditing satellite internet installations., Helping the agents out with questions throughout their calls, Providing feedback to set up the agents with success throughout each call, Reporting to the company’s main client the company’s performance., Strategizing gameplans to set the company up for...
Customer service rep, Recruitment Auxiliary, Interviewer
Answering calls., Providing amazing customer service, Keep on point with the metrics., Collect documentation from new candidates, Register documentation to the internal platform., Interview candidates., Assign the correct candidates to the correct campaigns., Following up with training to make sure...