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Alexis
Technical Support Specialist with 3+ years in Customer Service and Call Centers
Video resume
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Competencies
Resolved internet and modem-related issues for clients, ensuring reliable connectivity.
Provided support and assistance to clients across multiple call center roles.
Conducted outbound calls to promote medical insurance plans and benefits.
Checked and analyzed payments made via debit cards, assisting customers with transaction issues.
Arranged technician visits for internet service support in previous call center roles.
Education
Languages
Summary
Experienced call center agent skilled in technical troubleshooting, customer care, and outbound sales with a strong command of English.
Key Achievements
- Handled technical support calls for internet and phone connection issues, restoring service efficiently.
- Provided customer service and support related to payments and bank card inquiries at Teleperformance.
- Conducted outbound sales and medical insurance offers at Baja Call Center, demonstrating communication skills.
Experience
Technical Support, Phone Agent
Taking calls in English, Solving technical problems with the internet (the modem), Restoring the phone, Solving connection issues from the cellphone
Sales agent, phone agent
Offering medical insurance, Making outbound calls to offer benefits of medical insurance
Technical Support, Phone Agent
Checking payments made with debit cards, Analyzing expenses, Solving customer doubts about card information