Experienced call center agent skilled in technical troubleshooting, customer care, and outbound sales with a strong command of English.
Resolved internet and modem-related issues for clients, ensuring reliable connectivity.
Provided support and assistance to clients across multiple call center roles.
Conducted outbound calls to promote medical insurance plans and benefits.
Checked and analyzed payments made via debit cards, assisting customers with transaction issues.
Telvista
Taking calls in English, Solving technical problems with the internet (the modem), Restoring the phone, Solving connection issues from the cellphone
Baja Call Center
Offering medical insurance, Making outbound calls to offer benefits of medical insurance
Teleperformance
Checking payments made with debit cards, Analyzing expenses, Solving customer doubts about card information
Bachelor of Translation
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Arranged technician visits for internet service support in previous call center roles.