Alfredo - Customer Service Associate with 3+ years in client support and communications

Delivered personalized assistance through calls and chats, addressing customer needs efficiently.

Communicated fluently in English and Spanish, ensuring clear and respectful interactions.

Identified causes of customer dissatisfaction and responded promptly to resolve issues.

Utilized IT tools to enhance communication and handled document verification tasks.

As a Customer Service Representative, I am responsible for attending to the cases of customers who send money to their relatives in different parts of the world to meet their needs, among the functions I have is answering calls in English and Spanish, handling chats with the different cases of customers in the United States, Canada and United Kingdom, apart from taking interactions out of call as back office cases for which I have document verification training., Provide personalized customer service or computer support to provide information and resolve doubts., Use IT tools to improve communication with customers. Identify the causes of customer dissatisfaction with the service provided. Respond quickly and effectively to customers to ensure their satisfaction with the service., Adhere to procedures, policies and customer service standards.