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Customer Service Specialist with diverse payroll and compliance experience
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Competencies
Handled payroll processing, tax compliance, and report generation for employees.
Reviewed and ensured adherence to U.S. state labor laws related to payroll and employee rights.
Performed tax reviews based on employee status and managed employer tax payments.
Distributed end-of-year W-2 forms and managed payroll documentation accurately.
Demonstrated teamwork, attention to detail, problem solving, and multitasking in a customer service environment.
Education
Languages
Summary
Experienced in payroll management, legal compliance, and customer service with a focus on accuracy and adherence to regulations.
Key Achievements
- Managed payroll processes including legal compliance, tax reviews, and W-2 distribution at Ibex-Nicaragua S.A.
- Ensured adherence to labor laws across U.S. states through detailed review and compliance checks
- Developed skills in employee status analysis and employer tax payments
Experience
Customer Service Agent
Payroll management consulting, including review, compliance with labor laws according to each U.S state, tax review based on employee status, employer tax payments, and distribution of W-2 forms at the end of the year.