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Marketing Specialist with 5 years of experience in digital media
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Competencies
Develops and manages digital campaigns, utilizing analytics and engagement strategies.
Creates compelling content for social media, blogs, and promotional materials.
Conducts research to understand audience needs and market trends.
Manages social media accounts, scheduling content, and engaging with followers.
Coordinates marketing projects with cross-functional teams ensuring timely delivery.
Education
Summary
Experienced marketing specialist focusing on digital strategies and content creation.
Key Achievements
- Designed and executed multiple digital marketing campaigns across various platforms.
- Managed content creation and social media strategies, increasing audience engagement.
- Led market research initiatives to identify target demographics and optimize outreach.
Experience
Customer service representative
Campaign: Wellsfargo merchant services., Campaign: Telecheck consumer, Campaign: Money transfer by phone
Quality Analyst
Campaign: Wells Fargo merchant services., Audited calls, delivered coaching sessions, and created support material to help the agents adhere to best practices while assisting customers over the phone.
Product Trainer
Campaign: Wells Fargo merchant services., Product trainer. Facilitated training for New Hires to assist the customers with billing related questions, basic POS technical support troubleshooting and reconciliation.
Product Trainer
Product trainer for multiple campaigns (Home insurance, Automatization processes, Technical support, and Customer service)., Collaborated with the creation of manuals and procedures, virtual training material, assessments, training agendas, etc.
Quality Coordinator
Coordinate the Quality Analysts team and duties for multiple LOB’s, assist creating evaluations scorecard and evaluation guidelines, setting up calibrations and implementations of QC process for all LOB’s assigned to my coordination.