Allan

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Guatemala City,Guatemala,Guatemala

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Competencies

Strategic thinking and business planningIntermediate

Demonstrated experience with Strategic thinking and business planning.

Financial literacy and budgetingIntermediate

Demonstrated experience with Financial literacy and budgeting.

Team leadership and collaborationIntermediate

Demonstrated experience with Team leadership and collaboration.

Analytical and critical thinkingIntermediate

Demonstrated experience with Analytical and critical thinking.

Effective business communicationIntermediate

Demonstrated experience with Effective business communication.

Education

Bachelors in Business Administration

ESI School of Management

Completed 10/2012

Languages

enNative

Experience

Retention and Sales Agent

FuturHealth

16/1/2025 - 09/2025

Driving revenue growth through proactive sales strategies, Maintaining strong customer relationships to support long-term retention, Managing the full sales cycle including lead generation to closing, Implementing customer engagement strategies

Customer Support Agent

Square

Assisted customers with payment processing issues, transaction disputes, and account verifications, Provided technical support for Square hardware (card readers, terminals, etc.), Helped new users set up accounts, connect banking information, and understand Square’s tools and features, Delivered clear, empathetic, and solution-focused communication to ensure high customer satisfaction, Collaborated with internal teams to escalate and resolve complex issues efficiently

Skills

Strategic thinking and business planningFinancial literacy and budgetingTeam leadership and collaborationAnalytical and critical thinkingEffective business communication

Published on CazVid - May 17, 2026

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