Experienced in team leadership, customer service, and skill development within call centers, with a focus on enhancing agent performance and operational efficiency.
Provided customer service and technical attention to clients, resolving issues and ensuring satisfaction.
Designed and delivered training programs on sales, customer service, and agent performance management.
Supervised call center activities, supported floor operations, and managed agent performance metrics.
Fluent in English speaking and writing, with proven ability to communicate effectively in professional settings.
Grupo Comidas S de RL
Customers service agent and Technical attention, Floor support, Sales advisor and technical attention, Agent Trainer: System Management, Agent Trainer: Sales Techniques, Agent Trainer: Customer service, Agent Trainer: Control and quality of agent performance
CEUTEC
Startek Honduras
Bachelor of Chemistry and Pharmacy
High School
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Proficient in Microsoft Office Suite including Word, Excel, and PowerPoint for documentation and presentations.
