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Quality Assurance Manager with 5+ years in hospitality and customer support
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Competencies
Managed and maintained quality standards in hotel service processes ensuring compliance.
Provided technical and billing support to customers across different industries, including security and travel.
Demonstrated excellent communication in customer service roles, facilitating clear and effective exchanges.
Proficient in Outlook, Excel, and Word used for daily operations and reporting.
Experience in hardware/software installation and providing technical support to users.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in quality assurance, technical support, and customer service across hospitality and telecommunications. Skilled in process compliance, troubleshooting, and client communication.
Key Achievements
- Ensured full compliance with policies and processes as Quality Assurance Manager at Hotel Sonesta Cartagena.
- Provided technical and billing support at Solvo Global, handling insurance and billing inquiries.
- Delivered technical support to customers in the US for Vivint security accessories at Teleperformance.
Experience
Quality Assurance Manager
My job was to ensure that all processes and policies were fully complied regarding the service.
Medical Support agent
handling billing/insurance
Virtual agent
It was a campaign for the company Vivint which sells security accessories; my job was to provide technical support to customers in the United states.
Sales Associate
To provide personalized and excellent service to all our customer on board.