Dedicated professional with over 5 years of experience in quality assurance, technical support, and customer service across hospitality and telecommunications. Skilled in process compliance, troubleshooting, and client communication.
Managed and maintained quality standards in hotel service processes ensuring compliance.
Provided technical and billing support to customers across different industries, including security and travel.
Demonstrated excellent communication in customer service roles, facilitating clear and effective exchanges.
Proficient in Outlook, Excel, and Word used for daily operations and reporting.
Hotel Sonesta Cartagena
My job was to ensure that all processes and policies were fully complied regarding the service.
Solvo Global
handling billing/insurance
Teleperformance (Call Center)
It was a campaign for the company Vivint which sells security accessories; my job was to provide technical support to customers in the United states.
Carnival Cruise Lines
To provide personalized and excellent service to all our customer on board.
Technical
11 Degree School Degree
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