Alvaro - Data Analyst with 5 years of experience in financial services

Extensively analyzed financial datasets to extract insights and support decision-making processes.

Built and optimized complex SQL queries to retrieve and manipulate large datasets for reporting.

Created interactive dashboards and reports using tools like Tableau and Power BI for stakeholder presentations.

Utilized advanced Excel functions and macros to streamline data analysis workflows and reporting.

Assisted customers with suspected fraudulent transactions., Blocked compromised cards and issued replacements., Helped clients file fraud claims and track investigation status.

Provided detailed information on Medicare benefits, coverage, and eligibility., Guided members through enrollment, plan changes, and provider networks., Maintained accurate records and ensured compliance with HIPAA regulations.

Managed clients' debt settlement processes, ensuring accurate balance reductions., Acted as an underwriter, assessing eligibility and compliance with program standards., Ensured proper documentation and sequencing of all client accounts., Maintained detailed records and supported both clients and internal teams with clarity and precision.

Managed invoicing and monitored incoming payments to ensure timely collections., Reconciled customer accounts and resolved billing discrepancies., Communicated with clients to follow up on overdue balances professionally., Maintained accurate financial records and supported month-end reporting.