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Customer Service & Virtual Assistance with 5+ years of remote support expertise
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Competencies
Utilized internal tracking systems to ensure successful deliveries and resolve delivery issues promptly.
Managed scheduling, inbox, and digital assets for executives, while maintaining task prioritization and KPI adherence.
Conducted surveys, collected, verified, and updated demographic data with high accuracy for research projects.
Created reports and presentations using Excel and PowerPoint, incorporating performance metrics and insights.
Proficient in Google Workspace, Microsoft Office, Slack, and Zoom for efficient remote collaboration.
Education
Languages
Summary
Experienced in managing high-volume email support, providing executive virtual assistance, and conducting reliable remote research. Skilled with various communication and productivity tools to deliver efficient, accurate support and content management.
Key Achievements
- Successfully managed high-volume email support at UniUni, resolving delivery issues and maintaining accurate case records.
- Provided executive support including scheduling, inbox management, and content creation, enhancing productivity for clients.
- Conducted and verified high-volume surveys remotely at Higher Focus Media, consistently meeting productivity and quality targets.
Experience
Customer Service Representative (Remote – USA)
Managed high-volume email support, resolving delivery issues, tracking updates, and address changes., Used internal tracking systems to ensure successful deliveries and timely resolutions., Scheduled second delivery attempts and maintained accurate case records., Worked independently while meeting...
Virtual Assistant & Executive Support (Part-Time)
Provided direct executive support: scheduling, inbox assistance, task coordination, and communication., Managed monthly social media content and organized digital assets., Created Excel reports and PowerPoint presentations with performance metrics., Used AI tools to improve productivity and content...
Market Research Interviewer (Remote – USA)
Conducted high-volume surveys for U.S. research projects., Collected, verified, and updated demographic data with high accuracy., Consistently met productivity and quality targets remotely.