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Alvaro

Customer Service & Logistics Coordinator with 5+ years in client support and supply chain

Video resume

Customer Service & Logistics Coordinator with 5+ years in client support and supply chain
Please record a video speaking in English about your experience.

Contact

Bucaramanga, Santander Department, Colombia
Open to remote
Available on CazVid
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Competencies

Customer ServiceAvanzado

Handled customer inquiries and support interactions across multiple roles, demonstrating communication skills.

Logistics CoordinationIntermedio

Coordinated deliveries, tracked shipments, and managed dispatch operations using various software tools.

Technical SkillsIntermedio

Utilized AutoCAD, HTML, Linux, Microsoft 365, Salesforce, and other software for work-related tasks.

Office and Communication ToolsAvanzado

Proficient in Microsoft Office Suite, Ring Central, Trucker Tools, and TMS for daily operations.

Problem-solvingIntermedio

Resolved challenges related to delivery coordination and communication with clients and team members.

Education

TECNICO BACHLLER
INSTITUTO TECNICO SUPERIOR DAMASO ZAPATA
Completed December 2015
Computer maintenance and repair
SERVICIO NACIONAL DE APRENDIZAJE - SENA
Completed December 2015
Industrial engineering
UNIVERSIDAD DE SANTANDER - UDES
Completed actual date

Languages

EnglishAdvanced Written, Advanced Oral
SpanishWritten Native, Oral Native

Summary

Experienced in customer support, case management, and logistics coordination with a strong technical background.

Key Achievements

  • Supported customers through back-office and floor support roles at ACCEDO 24/7 and TELEPERFORMANCE
  • Managed case workflows for Sunrun, enhancing customer issue resolution
  • Coordinated carrier sales, track and trace, and dispatch tasks in logistics operations at Lean Solutions Group

Experience

Customer service agent for AT&T Prepaid

ACCEDO 24/7
April 27 2020 - April 13 2021

Floor support, Back Office Agent

Agent – Customer service agent for Sunrun

TELEPERFORMANCE
April 15 2021 - December 01 2021

Case Manager for Sunrun

Logistic Coordinator – Carrier sales division /Track and Trace / Dispatcher

Lean Solutions Group
February 2022 - October 2025

Skills

Customer ServiceLogistics CoordinationTechnical SkillsOffice and Communication ToolsProblem-solving
Published on CazVid - May 17, 2026
Contact Alvaro